We really appreciate your communication with us. To maintain a high-quality standard, it is important that you reach out to us if anything is unclear to you. To ask a question, please go to https://homeworker.custhelp.com To answer your emails in an efficient and correct way, we need your
collaboration. Please provide the required information depending on your query:
Specific TryRating task questions:
When you have a question about a specific task, please always include a screen shot and the Task ID. Remember to check first if the Guidelines have an answer to your question.
General questions:
Please, even if the question doesn’t refer to that specific rating scenario, we need a Task ID to make sure that we are referring to the right project. Please note: We cannot answer questions about vague or hypothetical rating scenarios because the correct rating depends on many factors. Remember to check first if the Guidelines have an answer to your question.
Guidelines or Learning Material questions:
Please include the link of the guidelines document. For projects that have in task instructions, please include the Task ID.
Questions about feedback:
If you disagree with any feedback, we have shared with you, remember to check the Guidelines first. If after checking all relevant sections and examples, you still feel our feedback is inaccurate or you need further clarification, please include the following information:
- The link to the feedback task
- The Task ID if present in the feedback comment. This is important because the link is not unique in some task types. In some cases, we cannot answer your questions without Task ID
Technical queries:
Please help us identify the problem by providing the following information:
- Do you have a Task ID?
- How long has this been happening for you?
- What browser are you using to access TryRating? If you have tried multiple, please list them all.
- What browser version number are you using?
- Are you using a wired or wireless Internet connection?
- What is your Internet speed?
- What is the time and date the issue occurred?
- Are you using a Touch Screen device?
- How frequently does the issue occur?
- Are you using any add-ons?
- How long were you logged into TryRating?
- How long was the task open for?
Where can I find the Task ID in TryRating?
Example 1:
Important note on personal information: In your communication with the Quality team, please don’t include any personal information such as your full name, address, bank account details etc. For GDPR reasons, this information should not be included