Rating Relevance for results with TryRating Status shown as
Some Business/POI results will have a status shown as PERMANENT_CLOSURE. There is special consideration required when rating these results. Please read the below Guidelines Sections carefully –
Expected PERMANENT_CLOSURE Status (GL Section 4.16.1)
Sometimes you can expect to see results whose status is shown as PERMANENT_CLOSURE. This can happen when the permanently closed result satisfies the user intent completely AND there are no other result(s) that satisfy the actual user intent in the area of location intent.
Examples of results where PERMANENT_CLOSURE status is expected:
Rate results with an expected status of PERMANENT_CLOSURE as if they were open. This means that in most cases the rating will be Excellent, because even though
they are closed, these are the best or only results that could ever be returned.
Unexpected PERMANENT_CLOSURE Status (GL Section 4.16.2)
These are results whose status is shown as PERMANENT_CLOSURE, but are not expected to be shown at all. Results with the status PERMANENT_CLOSURE are unexpected when there are also open results in the area of location intent that would satisfy the actual user intent fully without changing or altering the user query.
Examples of situations where results with PERMANENT_CLOSURE status are not expected:
Unexpected permanently closed results should be demoted by 2 for relevance which means the highest rating starts at Acceptable.