We really appreciate your communication with us. To maintain a high-quality standard, it is important that you reach out to us if anything is unclear to you. To ask a question, please go to https://homeworker.custhelp.com
To answer your emails in an efficient and correct way, we need your collaboration. Please provide the required information depending on your query:
Specific TryRating task questions:
When you have a question about a specific task, please always include a screen shot and the Task ID. Remember to check first if the Guidelines have an answer to your question.
Please, even if the question doesn’t refer to that specific rating scenario, we need a Task ID to make sure that we are referring to the right project. Please note: We cannot answer questions about vague or hypothetical rating scenarios because the correct rating depends on many factors. Remember to check first if the Guidelines have an answer to your question.
Guidelines or Learning Material questions:
Please include the link of the guidelines document. For projects that have intask instructions, please include the Task ID.
If you disagree with any feedback, we have shared with you, remember to check the Guidelines first. If after checking all relevant sections and examples, you still feel our feedback is inaccurate or you need further clarification, please include the following information:
Please help us identify the problem by providing the following information
Where can I find the Task ID in TryRating?
The Task ID can be found in the top left corner of the task in TryRating. The Task ID should not be confused with the Request ID. Two examples below:
Example 1:
Example 2 – Do not copy the Request ID:
Important note on personal information: In your communication with the Quality team, please don’t include any personal information such as your full name, address, bank account details etc. For GDPR reasons, this information should not be included