Name Accuracy – Correct (4.1.1.)

Every name that a specific POI uses to refer to itself is considered Correct. These names can be listed in a variety of ways in different sections of the entity’s official website or official social media website.

Other reliable sources that can be used to research a POI’s name include:

^Signs & Storefronts seen on recent street imagery, online imagery, or crowdsourced review pages

^Recent articles in primary publications

^Official restaurant menus

Any of the following names should be rated Correct:

 

Name Accuracy – Partially Correct (4.1.2.)

When rating for Name Accuracy, it is important to pay close attention to differences between the returned name and the POI’s official website or other official resources.

A Partially Correct name differs from the official versions but can still be recognized by the user.
Partially Correct names can include:

VMinor & moderate misspellings: This includes punctuation, space and capitalization differences

^Service level mismatches

v Missing or unnecessary added name parts

Any of the following names should be rated Partially Correct:

 

 

 

Name Accuracy – Incorrect (4.1.3.)

An Incorrect name is not recognizable with certainty because of either severe misspellings or unnecessary/missing parts in the name.

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Rate names Incorrect for issues such as:

Severe misspellings that prevent the user from clearly identifying the POI because of a change in meaning or an entirely different word or gibberish

Holding-company names that are completely different than the recognized name

Unnecessary or missing parts in the name that prevent users from recognizing it

Slang or inappropriate language

Using a previous name that is no longer a variation of the current name and therefore cannot be identified

Unexpected scripts

Any of the following names would be rated Incorrect:

 

 

Address Accuracy (5.)

When rating for Address Accuracy, it is important to catch small differences in the returned address compared to the official address on the official website.

Pay close attention to:
Street Number / Street Name
Unit/Apt/Ste

Locality

Region/State

Postal Code

When any address components are rated Incorrect, the entire Address Accuracy is rated Incorrect.

tches either the official POI website or USPS.

Address Accuracy (5.)

Unit numbers are important!

When a result address is missing a unit/suite that is shown on the official website, the Address Accuracy is Incorrect – Unit/Apt.

When a result address contains a unit/suite that is not shown on the official resources, the Address   

Accuracy is Incorrect – Unit/Apt.

4.1.3.Street Cardinal Directions and Street Types

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When comparing a result address to an official website address, if the street direction (North, N, East, E, South, S, West, W, etc.) or the street type (St, Dr, Ave, Cir, Blvd. etc.) do not match, the address needs to be verified on the official postal service to determine which address is correct.

 

Rating Explanation:

The returned street address is 48 13th St, while the official website includes the cardinal direction of “E” in the street address. The USPS confirms that the street address should include “E” in the street name, as shown on the official website (48 E 13th St). The appropriate rating is Incorrect – Street Name.

 

URL Accuracy (7.)

When rating the URL, it is important that the most specific and accurate URL is returned:

1.When no URL is returned, you must research to determine if there is an official website or official updated social media page available.
2.Official websites should be prioritized over social media pages.
3.A website is official if it is owned and maintained by the business/POI/government.
4.A location-specific official webpage takes precedence over the main page of an official website.
5.Social media pages must be official and updated within the last 6 months.
6.Location-specific social media pages take precedence over the general business social media page.
7.Business directory sites (Yellow Pages, etc.), third-party sites that are not owned/maintained by the POI, and other sites that are not associated with the POI are not considered official websites and cannot be rated correct.
8.When an official social media page is returned, you must research to determine if there is an official website.

✔ If the POI does not have an official website, then official social media pages that have been updated within the past 6 months may be rated Correct.

✔ If a returned URL is the POI’s correct social media page, but an official website exists, then the social media page is Incorrect.

 

URL Accuracy (7.)

9.When a parent website of a POI with multiple locations is returned, you MUST research to find out if there is a location specific webpage available.

✔ If a business has multiple locations and a location’s specific page exists on the official website, then the location-specific page is Correct and the home page of the official website is Partially Correct.

✔ If a business has multiple locations and a location specific page is not available, the business’s main page or the page that contains the address is Correct.

10.In some cases, analysts outside of the project locale are unable to access the official source due to international access restrictions. As a reminder, the guidelines (Appendix: Releasing a Survey)

states that POIs with international access restrictions on official websites should be released using the

Rate Incorrect: When a sub-page is returned that is not the main page of the official website, the address/contact page of an official website, or a relevant location-specific page, the appropriate rating is Incorrect.

URL Accuracy (7.)

Rating Example: Partially Correct

POI:

McDonald’s

2120 S Loop 256, Palestine, TX 75801, United States

URL:https://www.mcdonalds.com/

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Explanation: This business has an official location-specific website (https://www.mcdonalds.com/us/en-us/location/tx/palestine/2120-s- loop-256/7237.html), but the listed URL navigates to the parent website for this POI. Location-specific official webpage takes precedence over the main page of an official website.

Rating Example: Incorrect

POI:

Beth Shalom B’Nai Zaken

6601 S Kedzie Ave, Chicago, IL 60629, United States

URL:https://www.facebook.com/bethshalombz.org/

Explanation: This POI has an active official website(https://bethshalombz.org/). The provided URL is the official social media page. If a

returned URL is the POI’s correct social media page, but an official website exists, then the social media page is Incorrect.

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.Category Accuracy (8.)

It is important that the category is accurate and the best fit category available to represent the primary identity of the POI.

1.1.1.Research Expectation: Always perform online research to determine the POI category’s dominant identity prior to rating its accuracy and fit. Research should be based on these approved sources:
Official Sources: Official websites and/or social media pages owned by the POI.

The following are sections of an official website that may help in your research:

✔ General Descriptions

✔ About Us/Our Story

✔ Menus/Product Pages

✔ Reservation/Booking Details

✔ News/Press Releases

✔ Name 

Reliable Sources: User reviews on official sources or crowdsource user review sites.

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The Category Reference List
Local Knowledge
 

Category Accuracy (8.)

The following rules will help you determine the best fit category:

8.1.2 Category Rating Rules:

Multiple Categories: Some POIs may have multiple categories that equally describe the POI.

If online sources do not help determine the best fit category, refer to the name of the POI.

The first category keyword to appear in the business name should be selected as the best fit.

Conflicting Information: Whenever conflicting information is found, always defer to the information provided on the official POI website.
Category Reference List (8.1.4.): ALWAYS refer to the Category Reference List to identify the best fit category for the POI.

✔ Even when the listed category appears to be a good fit for the POI, check the Category Reference List to ensure that no better match exists.

Do Not Rely on Categories Assigned by Other Sources: SERPs, map services, and crowdsource review sites may assign categories to POIs, but these are not necessarily accurate. These may be assigned following different rules than we are to follow based on our available categories for this evaluation.

 

Category Accuracy (8.)

8.2. Category Accuracy and Fit: Make sure you find the most specific category possible for the POI, without being too specific.

Searching the Category Reference List:

When determining if a listed category is too general or too specific, begin searching the Category Reference List by one of the top-levels in the category string, to see a list of related categories that are available.
Use a variety of keywords from the category string, as well as from individual POIs to explore the category list.
Better fit categories can exist outside of the top-level category that is assigned, so do not limit your search for

them to the existing top-level category.

Always review the category description before providing a final category correction.

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Category Reference List:

 

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Category Accuracy (8.)

8.1.3. Anatomy of the POI Category:

Category String:

 

Category Accuracy (8.)

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Rating Example:

Approximate – Category is too

Specific

POI:

Foot Locker

7265 N Kendall Dr

Miami, FL 33156

Category: Men’s Shoe Store

Category Rating: Approximate – Category is too Specific

Rating Explanation: From local knowledge and research on the official Foot Locker website (www.footlocker.com), Foot Locker’s dominant aspect is that it sells women’s and men’s shoes. It would be appropriate to start the category research using the Category Reference List, with a higher-level category (shoe) than was returned (Men’s Shoe Store). From that search, the above options are populated. Reviewing the Descriptions of the available categories, the returned “Men’s Shoe Store” category is too specific for Foot Locker. The correct category would be the more general category “Shoe Store” since the POI sells both men’s and women’s shoes. The appropriate rating is Approximate – Category is too Specific

 

Category Accuracy (8.)

Rating Example:

Approximate – Category is too General

POI:

Cuticle

842 W Montrose Avenue

Chicago, IL 60613

Category: Beauty Salon

Category Rating: Approximate – Category is too General

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Rating Explanation: Research on the official POI website ( https://cuticlesaloninc.com) reveals that this POI offers nail services such as manicures and pedicures. It would be appropriate to start the category research in the Category Reference List using the same category that was returned (Beauty Salon). A large list is populated, a portion of which is seen in the first list above. The description of “Beauty Salon” is: “Beauty salons do not have a medical orientation but offer treatments to enhance beauty and offer relaxation.” While this description does not seem wrong, more research should be completed to determine if there is a more specific category available for a nail salon. Entering the word “Nails” is not effective, however “Nail” populated two potential results. “Nail Salon” is described as: “Businesses specializing in manicures, pedicures, and nail enhancement services.” This description more accurately reflects the dominant role of the POI and is the Best Fit category for Cuticle. Therefore, the appropriate rating is Approximate – Category too General.

 

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Category Accuracy (8.)

Rating Example

Incorrect

POI

Scherer Bros. Lumber Co.

4797 U.S. Hwy 10

Arden Hills, MN 55112

Category: Contractor Service

Category Rating: Incorrect

Rating Explanation: Online research on the official POI website (www.schererbros.com) shows that this POI primarily sells a variety of building products to contractors and DIY individuals. The POI also provides design services as a secondary, smaller service. It would be appropriate to start the category research in the Category Reference List using the returned category “Contractor Service.” A lengthy list populates, part of which is seen above in the first list. The description of “Contractor Service” is: “services like construction, home remodeling, painting, paving, roofing, or electrical work to improve a home or property. Services are mostly provided by licensed specialists and can be provided by an individual contractor or a company.” This category seems related to the POI but does not sound like a great fit to the primary function of the POI. Entering “building supplies” into the Category Reference List is unsuccessful. Instead, using “building supply” populates a large list. The first result in this list, “Building Supply Store” is described as “A retail business that sells building or construction materials such as bricks, lumber and tiles.” The list further breaks down building supply stores into specific supply types (brick, door, etc.). (Explanation Continued on Next Slide)

 

Category Accuracy (8.)

Rating Examples:

Incorrect

POI:

Scherer Bros. Lumber Co.

4797 U.S. Hwy 10

 

Arden Hills, MN 55112

Category: Contractor Service

Rating Explanation Continued: Since Scherer Bros. provides a variety of different building supplies, the higher-level category of “Building Supply Store” is the best fit. To determine the final rating, looking at the category string for the returned result category (Contractor Service) compared to the Best Fit Category that research found (Building Supply Store), it is clear the query strings are quite different. Rather than being a case of Approximate – Too General or Too Specific, the returned category should be rated Incorrect.

POI:

CHASE BANK

1205 Highway 1, Vero Beach, FL 32960, United States

Explanation:

The POI is not a credit union and does not offer this service at any level. As per the guidelines Section 8.1. the correct rating for this category is incorrect. Bank and credit union are different types of services.

 

Pin Accuracy (9.)

The location of the pin should reflect the most accurate location of the POI based on the available information. Perform research using official resources and street imagery to determine the best-known pin location.

Some POIs share the same space with other POIs within the same building or series of buildings that share a parking lot.

In Order to be Rated:

(With street imagery or other strong evidence available for the exact location of the POI):

Correct: The pin should land on the correct portion of the rooftop for that POI.

Approximate: The pin falls anywhere on the rooftop other than the Correct location or falls within the boundaries of the shared property including the parking lot.

Wrong: The pin falls outside of the boundaries of the shared property.

Next Door: The Next Door rating is not available for shared spaces (See Section 9.2.4.)

 

Pin Accuracy (9.) Rating Example: Approximate POI:

Kumon

2466 W Schaumburg Rd

Schaumburg, IL 60194

Pin Rating: Approximate

Rating Explanation: TryRating returns a pin on one end of a shared rooftop with multiple street numbers and a shared parking lot. Research in other map providers shows the POI falling more in the middle of the rooftop. Using recent streetview, it can be confirmed that Google’s pin placement is correct and that the TryRating pin is 2 businesses away from the correct portion of the shared rooftop. Since the pin falls on the shared rooftop, the correct rating is Approximate.

 

Returned Pin:

Map Provider

Pin:

Streetview:

 

 

 

 

 

 

Hours Accuracy (10.)

When rating POI hours, it is important to verify the returned hours using official resources only.

 

Official Resources:

1.Official Website
2.Official Social Media Page with activity within the last 6 months
1.1.1.Rate Can’t Verify when it is not possible to verify a business’s hours based on available evidence from official sources.
1.1.2.– If the listed hours on an official website disagree with the listed hours on an official social media site, base your rating on the information on the official website of the POI.
1.1.3.– If the Hours were rated Correct, Incorrect, or Missing, you will be asked to provide the official source that you used to verify the POI’s hours. Please provide the webpage’s URL and a screenshot of the webpage at the time of your rating.

DO NOT verify a POI’s hours from unofficial social media pages, claimed or unclaimed crowdsourced user review sites, online street imagery or SERPs (Search Engine Result Pages). These are NOT considered reliable resources for verifying POI hours.

Hours Accuracy (10.)

Rating Example: Incorrect

POI:

Market Basket – Westlake

2013 Sampson St, Westlake, LA 70669, United States

Explanation:

According to the official website (https://marketbasketfoods.com/location/39-market- basket/), the business hours (Monday – Sunday: 07:00 – 21:00) do not correspond to the hours provided.

Hours Evidence URL:

The hours are rated as incorrect, only official resources, either a business’s official website or official social media page, should be used as evidence.

Official source used to verify the hours:

https://marketbasketfoods.com/location/39-market-basket/

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